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Frequently Ask Questions

If your question is not listed here, please contact us by email, or call our office between 8:00-20:00 (French Time). We will be pleased to assist you with any queries you may have.

1 How far in advance can I book a transfer?
  Reservations are open up to 24 hours before the date of your transfer. If you wish to book after this deadline, please contact us by email or phone so that we can check our availability.
2 How secure is my online payment?
Your online payment is protected by SSL encryption, ensuring that your data is securely transmitted and processed by Groupe Blue Van Paris.
3 What is your cancellation and change policy?
  For cancellations made on the same day as the transfer, no refund will be provided. If you cancel more than 24 hours before the transfer, 95% of the full amount will be refunded via the original payment method used.
4 How many pieces of luggage are allowed per person?
  Our rates include one checked bag and one carry-on bag per person. If you have more luggage than anticipated, additional charges may apply. Please contact us by email or phone at least 24 hours before your reservation date so we can make the necessary adjustments. We cannot be held responsible if you fail to notify us in advance and arrive with more luggage than passengers.
5 Do you provide car seats for young children, and what is the associated cost?
  We provide baby seats and booster seats upon request at the time of booking or by contacting us at least 24 hours before the transfer and there are no additional costs. Please note that we have a limited number of car seats available.
6 Can I request a specific pick-up or drop-off location, such as a specific terminal at the airport?
  The driver will always ask for your flight's terminal, but if you have a specific request, you can certainly ask the driver or let us know before your transfer.
7 Is there a limit to the number of passengers allowed in a vehicle?
For a shared shuttle
  The limit is 8 passengers per vehicle in our largest vehicle.
8 I have special luggage, what type of vehicle and service should I book?
  If you have special or oversized luggage, please contact us by email to proceed with the reservation.
9 Are your vehicles non-smoking?
  Yes, all our vehicles are non-smoking to ensure a comfortable and clean environment for all our passengers.
10 Are your vehicles wheelchair accessible?
  We don't have specific wheelchair-accessible vehicles, but upon request, we can provide a minivan in which we hope there will be room for your wheelchair in the trunk.
11 Are pets allowed in your vehicles?
  Pets are allowed in a transportation cage as long as they do not impact the safety of the vehicle's occupants.
12 Can I reschedule my departure pick-up time if it seems too early or late?
  We are happy to adjust your pick-up time upon request according to our availability. However, please note that we cannot be held responsible for any issues arising from client-requested changes.
13 How long will the driver wait for me at the pick-up location?
  The waiting time included in the fare is 30 minutes after the pick-up time for airport arrivals, which is scheduled at least 60 minutes after the flight's arrival time, and 15 minutes after the pick-up time for train station arrivals, which is scheduled 15 minutes after the train's arrival time.
14 Can my friends and I, arriving/departing from different terminals/locations, share the same van?
  It is possible and to arrange this, please contact us. We can help you book under a single reservation.
15 How can I locate the shuttle upon arrival?
  For a arrival from the airport or Train Station
- First confirm the terminal in which you arrive.
- Then simply follow the chart below to find the "meeting point" in your terminal. Do not hesitate to confirm the terminal with appropriate airport personnel.


1 2 (Departure level - Elevator level 3) 2B "Ride app pick-up" area
(Follow the signs)
2D "Ride app pick-up" area
(Follow the signs)
2G Arrival hall
2A 5 (Inside Arrival level) - In front of Starbucks 2C 14 (Inside Arrival level) 2E - 2F 16A (Inside Arrival level) 3 Arrival hall

ORLY Airport
TERMINAL 1-2 Exit door - 18A TERMINAL 3 Exit door - 36A TERMINAL 4 Exit door - 48A

TERMINAL 1 & 2 : Arrival hall

Gare du Nord Exit : Rue de Dunkerque (In front of the restaurant Terminus Nord)
Gare de l'Est Exit : Rue du Faubourg Saint-Martin
Gare de Lyon Exit: Place Louis Armand (In front of the Mercure hotel)
Gare d'Austerlitz Exit : Boulevard de l'hôpital (In front of the McDonald's)
Gare de Bercy Next to the Taxi Station
Gare de Montparnasse Exit : Boulevard de Vaugirard
Gare Saint Lazare Exit : Rue d'Amsterdam
16 Will the driver hold up a sign with my name upon arrival?
  Yes, the driver will systematically wait for you with a sign displaying your name or any other indication (specified in advance) upon your arrival at the airport.
17 What happens if my flight is delayed?
  In most cases, we regularly check your flight status and adjust our schedule accordingly in case of delays. However, there may be instances where we have difficulty placing you in another one of our vehicles. In such situations, we will propose the best solution to ensure your satisfaction.
18 You've scheduled my departure pick-up time for 3 hours and 30 minutes prior to my flight. Is this sufficient time for an international flight?
  Yes, this should be sufficient time based on our experience and potential traffic in Paris. By factoring in these variables, you should arrive at the airport in a timely manner, if not ahead of schedule, allowing you to catch your flight without panic.
19 What fees are included in the price?
  Our rates include all fees for airport parking, tolls, and child seats (subject to availability).
20 Is tipping the driver customary, and if so, how much should I tip?
  Tipping is not mandatory, but it would be greatly appreciated if you choose to reward the driver for their excellent service.
21 What destinations do you provide transfers to?
  We offer transportation to car rental companies, train stations, airports, and between hotels. If your desired destination is not listed on our website, please contact us to make a reservation.
22 Do you provide services for large groups or events, such as weddings or conferences?
  Yes, this is possible. For all such requests, please contact us by email.
23 Do you offer promotional codes or discounts?
  Promo codes are sent by email and may be available online at certain times of the year. Additionally, discounts may be offered to partner companies depending on the number of transfers requested. If you wish to become a partner company, please contact us by email at
24 Is Wi-Fi available in your vehicles?
  Availability depends on the vehicle. Please ask your driver when you are in the vehicle.
25 What are your office hours and contact information?
  Our office hours are from 8:00 AM to 8:00 PM Paris time. You can contact us by email at or by phone during our office hours. For urgent matters outside of our office hours, you can reach us at +33 6 09 71 35 76.
26 What should I do if I can't find the driver?
  If you cannot locate the driver, please contact us immediately by phone at +33 6 09 71 35 76. To avoid additional charges, you can call this number via WhatsApp by connecting to the airport's free Wi-Fi. Our team will help you locate the driver and ensure a smooth pick-up process.
27 How can I provide feedback on my experience?
  Shortly after your transfer, you may receive a feedback email with a link to our TripAdvisor and/or Google page. You can leave a review there. Your feedback is important to us, as it helps us improve our service, thank our drivers, and gain more visibility. We appreciate your input in advance.
28 What if I have a last-minute change to my travel plans?
  If you have a last-minute change to your travel plans, please contact us as soon as possible, and we will do our best to accommodate your request. Keep in mind that changes are subject to availability and may incur additional fees.
29 What is the procedure for lost items during the transfer?
  If you believe you left an item in one of our vehicles, please contact us immediately by phone. We will do our best to locate the item and make arrangements for its return. However, please note that we cannot be held responsible for lost items if you do not notify us right away after your transfer.
30 Do you offer special rates for travel agencies?
  We can provide special rates for travel agencies, depending on the frequency of bookings made. Please contact us by email for more information.
31 Can you provide transportation services for company events or conferences?
  Yes, we can provide transportation services for company events, conferences, and other corporate gatherings. Please contact us for a customized quote based on your specific needs.
32 Can we arrange for a long-term or recurring booking for our employees or clients?
  Yes, we can accommodate long-term or recurring bookings for your employees or clients. Please contact us to discuss the details and make the necessary arrangements.